For pest control companies, the use of IoT pest sensors and AI to analyse pest data, plus workforce management tools to automate work, can spell the difference between success and failure.

In order to streamline pest control operations and increase customer satisfaction, more pest control companies have taken up these technologies to aid in productivity and to improve their services. In this blog post, we will discuss some of the key benefits of using AI for staff planning, performance evaluation, and pest trend analysis.

 

How Does AI Improve Pest Control Operations?

1. Automated Scheduling & Ease of Job Follow-up

Automating the job scheduling process can save pest control companies a lot of time on routine site inspections and maintenance. With an automated pest control workforce management system, jobs can be auto-scheduled based on the pest control contract’s arrangements. Moreover, new ad-hoc jobs are also easy to assign and keep track of. Operations managers can quickly assign new jobs to the staff who is closest to the customer location, as well as check on job progress and completion. This also allows them to follow-up on pest control treatments where needed without missing out on details.

2. Automated Invoicing & Reduction of Paperwork

Pest control agencies are also able to save time for their staff by automating their invoicing process and digitalising their documents. In some pest control management systems, it is possible to auto-generate invoices for contracts and integrate it with third-party software such as HubSpot to streamline the billing cycle. This enables staff to manage, monitor and approve of created invoices much faster than before. At the same time, administrative work is freed up so staff are able to focus on other tasks.

3. Improved Customer Service

With many cases to handle, pest control companies may find it difficult to keep track of completed jobs and situations which require follow-up pest control treatments. Digitalising the job form will enable staff to get service ratings from the customer on the spot. In an automated system, low service ratings can trigger alerts immediately, flagging out problematic cases so staff can take action to resolve customer complaints.

4. Pest Activity Analysis

AI can provide pest control agencies with valuable data from IoT pest traps and sensors. By gathering such information, pest control operations managers can analyse pest activity to improve treatment quality. For example, they can track pest numbers, captured pests per trap, pest movement patterns and also pest behaviour. Besides presenting these findings in easy-to-understand charts and reports, AI will also provide predictions and recommendations based on historical pest data, allowing business owners to track performance of pest control applications and also plan resources better.

5. Route Optimisation for Team Dispatch

Manual route planning for pest control teams takes up a lot of time. Fortunately, pest control operations managers can shorten this process by using route optimisation in pest control management systems. In addition, using workforce management tools to track team whereabouts enables them to dispatch pest control teams based on nearest customer locations to save journey time.

 

Conclusion

Pest control companies looking to streamline their operations stand to benefit a lot by automating their work process, on top of using AI to gather and analyse pest control data. By improving job scheduling, team planning, workforce productivity, as well as understand pest activity trends and evaluate treatment applications, companies can greatly increase customer satisfaction, improve record keeping, and most importantly, stay ahead of competition.

If you are interested in using smart workforce planning tools plus AI to automate operations and use pest control data to improve pest catch rate, we can help. Talk to us at V3 to know more about our pest control workforce management solution and how it can help your business.