How V3 Is Addressing COVID-19June 4, 2020
The global pandemic has brought about challenging times for everyone. Hence it is all the more important for us to support our customers’ businesses, especially those managing healthcare services and essential supplies, and also their frontline workers. In light of the current crisis, we have set up contingency measures to ensure our services remain available and reliable for customers.
Keeping customers & staff safe
We are monitoring the situation according to global health authorities and have swiftly implemented remote operations ever since the start of the Covid-19 outbreak from two months back. Currently, our global office branches are operating remotely wherever possible and work has been both fruitful and successful. To protect our customers, partners and staff, our solutions experts are also leveraging various digital channels and IT tools for collaborative work in place of physical meetings.
Maintaining service continuity
Our operations are going smoothly and we do not foresee any disruptions to services. We are constantly checking in with our hardware manufacturing plants and data centers to ensure maximum service uptime for our customers. Rest assured that our platform services will be available to you as per normal throughout this period. Regarding any hardware installations during this time, our solutions experts will work with you to ensure successful delivery and setup.
Ongoing customer support
Our team will continue to assist you with any issues you might have. Operating hours remain the same and we do not expect interruptions to our normal service levels. Should you require any assistance or have further concerns, you can reach us at our Singapore Headquarters: (+65) 6488 4176 / (+65) 6904 5592. The V3 team is here for you from Mondays to Fridays, from 9am – 6pm SGT.
Moving forward, together
While this global crisis was unprecedented and times are trying at the moment, our company has experience weathering through similar uncertainties in the past, and will continue to do so now, and in the future.
Overall, we would like to assure you that staff safety and your business continuity are our current top priorities. Please let us know if you are in need of any assistance with our service offerings. Our team is committed to helping your organisation get through this challenging time together.