5 Ways to Make Your Field Workforce More ProductiveMarch 15, 2022
Sending your field workers to a place to install, maintain, or repair equipment, systems, or assets is a common field service management task. Field service managers must regularly monitor their company’s assets as well as manage and organize field service task assignments as quickly as possible to guarantee that jobs are completed effectively.
Businesses today face several problems, including a declining workforce, increased operating expenses, and a lack of technology to handle complicated field operations. To overcome these obstacles, you’ll need to automate some of the jobs that are taxing your workforce, provide your managers real-time access to work data, and offer adequate resources to assist your field workers.
It’s critical to have consistent and integrated end-to-end solutions that are simple to adopt and can give total insights into your operational processes for field service management to run smoothly. If you want to boost the productivity of your field workforce, here are 5 key tips to consider.
1. Digitization is a must for your business
When thinking about modern solutions, organizations should eliminate old processes or methods of running their business. These days, paper documents are no longer used as much, and field service teams need to have information readily available at their fingertips. This is now achievable due to digitization which offers ease of data access via web and mobile devices, allowing us to retrieve and monitor data in minutes rather than hours as with paper-based operations. In other words, digitising documents will essentially save you time, resources and money.
2. The importance of performance tracking for business progress
Data analytics can assist organisations in identifying trends and solving issues in their field operations, and determine the necessary steps needed to enhance performance. Having clear and accurate data is critical because it allows organisations to quickly catch on to what is working and what isn’t. This will allow them to know if their strategy is guiding them in the right direction toward achieving greater KPIs, or if it simply isn’t working.
3. Provide specific trainings for your employees
New technology and software upgrades are common in today’s world, and employees will almost certainly need training in those aspects. Organizations should strive for seamless technology adoption and integration, so as to get their field workers up to speed on how to utilize their new technology. As a result, employees will be able to provide consistent service while also feeling empowered by their IT tools. This will bring in more productivity, which will translate into greater profits for both the business and its employees.
4. Consider using what your business already have
If your business is tight on budget for the year, one way to increase field workforce efficiency without revamping your entire system is to make customized adjustments that match the requirements of your business goals. For example, one company may need a total redesign of their present process, including software migration, but for another they may just require a software add-on that provides field staff monitoring capabilities. Overall, the best approach is to assess how cutting-edge technology and new methods of doing things can help your firm and if the changes will be worthwhile in the long term.
5. Set up a framework for managing your workforce
Businesses can make use of workforce management software to lay the framework for easy field workforce management. Workforce management software is ideal for analyzing and increasing productivity, cost planning reduction, improving the customer experience, and employee performance monitoring. Because it automates your operation routines, it will in fact reduce workforce coordination time and allow your employees to concentrate on higher-priority tasks. In a nutshell, it will help you track employees in real-time, save time on field force scheduling, and analyse their effectiveness. If you aren’t currently utilising a workforce management software, you should think about the benefits of using one.
Field service organisations must not only be adaptive and up-to-date on client expectations, market changes, and new technological advantages to retain sustainability in the long run; they must also understand where they stand in their sector and what they can do to improve performance.
Are you interested in increasing your productivity but unsure what steps to take to get there? V3 has extensive expertise in developing customized solutions for unique business or industry requirements. Contact us to learn more.